It’s not uncommon for frustrations to arise every now and then at work. Sometimes it’s regarding a technical difficulty. Other times it’s because your coworkers beat you to the free donuts in the morning. And a lot of times, it has something to do with a client. Maybe it was something they did. Or maybe it was something they said (or didn’t say).
They’ll help ease your frustration and cultivate healthier client relationships.
When you’re experiencing a client issue, the first thing you should do is listen. Listening intently can help you better interpret your clients needs or concerns. Reassure them that you’ve clearly heard and understood them, then ask what you can do to make them happy.
Clear communication is fundamental to every aspect of business. If a problem arises between you and your client, solve it by being as clear and transparent as possible. If you need to, hop on the phone rather than emailing. Verbal communication tends to be more tame and professional. Plus, emails can get lost. And sometimes the tone of an email can come off as unintentionally harsh.
Avoid additional communication issues by being as specific as you can. Explain your needs, and acknowledge theirs. Ask specific questions and try to extract as many details as you can. When you ask questions, you can better understand the situation.
Try Invoice Factoring.
Sometimes, you have a slow-paying client who is on a fixed payment schedule. You may not receive payment for up to three months at a time. This can be frustrating, as you need cash flow to make payroll, upgrade equipment or buy new inventory. A simple solution for this issue? Factoring. Invoice factoring gets you instant cash, so you have sufficient dough to operate your business… and help it grow too. Call TBS Capital Funding at 888-707-5188 to learn more.
If all of those tips don’t work, you could always…
Visit a spa for some elegant relaxation. Get a hot stone massage while you’re there. Spend all day in a robe. Then, take a limo to the nicest restaurant in town. Order a lobster dinner and one (or three) glasses of the most expensive bottle of wine on the menu. Indulge.
Plan a Movie Marathon.
Write out a list of feel-good comedies. Tommy Boy. Office Space. Forrest Gump. Any Disney Pixar flick. Find a dark room, a TV and a bowl of popcorn. Kick back and go on a cinematic adventure.
Daydream that You’re Swimming in a Pool of Chocolate Pudding.
No explanation needed.
Your clients are your business. If things get difficult, smooth them out with patience and clear communication. If that doesn’t help your business thrive, install a diving board for that pool of pudding.